Return & Replacement Policy

Return, Damage, Refund & Reimbursement Policy

Last updated: July 28, 2026

At Ur Home Decor Co, many of our products are handmade, made to order, heavy, fragile, and costly to ship. Please review this policy carefully before placing an order.

No Returns

Ur Home Decor Co does not accept returns for change of mind, color preference, incorrect size selection, minor handmade variations, or other personal reasons.

Because damaged concrete statues, fountains, and decorative products usually have little or no return value, damaged items normally do not need to be returned unless Ur Home Decor Co provides written return instructions.

Items That Are Not as Described

If the item received is materially different from the product description, photographs, selected option, or item ordered, please contact us and provide clear photographs and your order information.

After reviewing the claim, Ur Home Decor Co may provide an appropriate resolution, which may include:

  • A full refund

  • A partial refund

  • Reimbursement for an approved repair

  • A replacement item or replacement part

  • Another mutually agreed resolution

Required Claim Photographs

All claims must include clear photographs showing:

  • The complete item

  • Close-up photographs of every damaged area

  • The inner packaging materials

  • The outside box, crate, or pallet

  • The shipping label

  • Any visible damage to the packaging

  • The item received compared with the item ordered, when applicable

Please keep the item and all original packaging until the claim review has been completed.

Incomplete photographs or missing information may delay the review process.

Freight Shipments

Customers receiving an order by freight must carefully inspect the shipment before accepting delivery and before signing the delivery receipt.

The customer should inspect:

  • The pallet or crate

  • The outside packaging

  • The product, when inspection is possible

  • All visible sides of the shipment

  • Any areas showing impact, crushing, punctures, tears, or other damage

If visible damage is found, the customer must:

  • Take clear photographs

  • Describe the damage on the delivery receipt

  • Ask the driver to note the damage

  • Refuse the shipment when the damage is significant

Writing “subject to inspection” does not replace a proper inspection or a detailed damage notation.

If a freight shipment is accepted without inspection and damage is discovered later, the customer must contact us immediately and provide all required photographs. Accepting a visibly damaged freight shipment without noting the damage may affect the carrier claim and the resolution available.

If the customer accepts the freight shipment without inspection and a physical return is later required, the customer may be responsible for the return-shipping costs.

Non-Freight Shipments

If an order delivered by FedEx, UPS, USPS, or another parcel carrier arrives damaged, please contact us and provide all required photographs.

After reviewing the claim, Ur Home Decor Co may provide:

  • A full refund

  • A partial refund

  • Reimbursement for an approved repair

  • A replacement

  • Another appropriate resolution based on the extent of the damage

Customers should not discard the item, packaging, or shipping label until the claim has been completed.

Claim Review Time

Damage, refund, replacement, and reimbursement claims normally require 1 to 3 weeks for review.

The review period may depend on:

  • The photographs and information provided

  • The extent of the damage

  • Shipping-carrier claim requirements

  • Product availability

  • Whether a repair, replacement, refund, or reimbursement is appropriate

Providing incomplete information may delay the claim review.

Refunds

Approved refunds may be full or partial, depending on the circumstances and the extent of the damage or problem.

Refunds are normally issued to the original payment method. After a refund is processed, the customer’s bank or payment provider may require additional time for the funds to appear in the customer’s account.

Shipping, freight, delivery, storage, redelivery, and other service charges may be nonrefundable unless the claim results from our error or an approved shipping-damage claim.

Repair Reimbursements

Ur Home Decor Co may offer reimbursement for an approved local repair when the item can reasonably and safely be repaired.

The customer must receive written approval before arranging a repair.

Receipts, photographs, estimates, or other proof of the repair cost may be required. Repairs completed without prior written approval may not qualify for reimbursement.

Replacements

When appropriate, Ur Home Decor Co may provide a replacement item or replacement part.

Replacement availability and preparation time depend on the product, inventory, production schedule, and shipping method. Handmade and made-to-order replacement items may require additional production time.

Handmade Product Variations

Many of our products are handmade, hand-cast, hand-finished, and hand-painted. Minor variations may occur in:

  • Concrete texture

  • Color and shading

  • Surface appearance

  • Measurements

  • Painted finish

  • Patina placement

  • Natural pores, small air holes, or minor surface marks

These normal handmade variations are not considered damage, defects, or reasons for a return.

Unauthorized Returns

Do not send an item back without written authorization from Ur Home Decor Co.

Unauthorized returns may be refused and may not qualify for a refund or reimbursement.

When a return is specifically approved, Ur Home Decor Co will provide written instructions and the correct return address.

Contact Information

Ur Home Decor Co
23328 Sherwood Ave.
Warren, MI 48091

Email: customercare@urhomedecor1.com
Website: urhomedecor1.com

When contacting us about an order, please include your full name, order number, product name, clear photographs, and a detailed description of the issue.